Wholesale Price With Fast Delivery

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FAQ

SHIPPING

      1. What is the shipping cost?

         Shipping charges for your order will be also calculated and displayed at checkout. Please contact us to get more discount if you would like to place a large order. More details please check by Shipping Policy.

      2. What is the shipping time?

          The time frame for order delivery is divided into two parts:

  • Processing Time: Order verification, quality check and packaging which takes 2-3 days.
  • Shipping Time: Express shipping is available which takes 3-5 business days only. More details please check by Shipping Policy.

      3. Do you ship worldwide?

           At present, the free shipping will be offered if your order amount is more than 50USD which is from USA, Canada, UK, Spain, France, Australia, New Zealand, Japan, Germany, Italy, Switzerland, Singapore. And please contact us derectly if your country is not existing on above list.

      4. How do I track my package?

          You could track your parcel by the confirmation email.

PAYMENT & ORDERING

      1.  What is the payment terms?

          Paypal and Wire Transfer are available. More details please check Terms of Payment.

      2. My payment was declined, why?

          Reasons as below if your credit card is declined:

  • The card without funds;
  • The wrong CSV security code you entered;
  • The card is expired;
  • The wrong billing information you entered;
  • The card does not allow for internet shopping,etc.

          In any event, by calling your issuing bank they can tell you why the card is declining.

          Solutions: Try a different card or try using Paypal as your checkout method.

     3. How do I cancel my order?

         Only unshipped orders can be cancelled.You could cancel the order by email or telephone. Refund will be issueed accordingly if card is charged.

     4. Is my information securing in your site?

         Absolutely!!! Our secure software(SSL) is the industry standard and among the best software available today for secue commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the internet.

      5. What if my address is wrong?

         We will send confirmation email to you once your order is placed. Please be sure to check your email within 24  hours for placing order which we could check everything including in address. Calling is available for urgence.

RETURN & REFUNDS

      1. What is condition for return items?

  • Within 30 days of order date;
  •  In original condition with resale state;   
  • Unused or undamaged;
  • In the original packaging.                                         

      2.  How could I return an item?

          Please check more details by Refund Policy.

      3. What is your refund policy?

          Please check more details by Refund Policy. The refunds will go back onto the same card you used to place the order with us. It will take about 3-5 days for the refunds to return in your account. 

Note: Please find Terms of Payment, Shipping Policy and Refund Policy which mentioned above under the footer on our site.